Referrals and bookings

For referrals, appointments bookings and general enquiries, please contact the Bookings Team on 020 8475 8080.

Please note that the telephone lines are only open between 9am – 5pm Monday to Friday (all locations).

If you need to speak with someone urgently outside of these hours please refer to our emergency help contact list.

Main Office
Vicarage Lane Health Centre
10 Vicarage Lane
London E15 4ES

Telephone: 020 8536 2161

Opening times:
Monday to Thursday from 9am – 8pm
Friday from 9am – 5pm

Other Locations
Shrewsbury Annexe
Shrewsbury Health Centre
Shrewsbury Road
London E7 8QP

Telephone: 020 7909 3637

115 & 121 Balaam Street
London E13 8AF

Telephone: 020 8548 5500

494 Katherine Road
Forest Gate
London E7 8DP

Telephone: 020 8821 0821


We value and encourage all feedback. It helps us to ensure that we are providing a responsive service and to change things which are not helpful. So, let us know how we did, what you valued and what we could do better.

If you are unhappy about the service, please ask to speak to the manager of the service in the first instance. They will be able to listen to your concerns, and hopefully find a way forward to resolve the issue.

If you want to make a formal complaint, please contact ELFT Complaints team. Their details are here.