What to do in a crisis

In an emergency or out of hours, if you have harmed yourself or someone else, or are worried that you might, you can go to:

Newham General Hospital
Accident and Emergency Unit
Glen Road, Plaistow E13 8SL

You can also call the 24-hour crisis line on 020 7771 5888


You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following helplines:

Samaritans 116 123
(24-hour crisis line for people contemplating harming themselves)

Saneline 0300 304 7000 6pm – 11pm every day
(Practical information, crisis care and emotional support)

No Panic 0844 967 4848 10am – 10pm every day
(For people experiencing panic or anxiety problems)

Aanchal 0845 451 2547
(24-hour crisis line for Asian women experiencing domestic abuse)

NHS and other services

If you need to you can contact your GP on the usual number during surgery hours.

If you need to you can contact your GP on the usual number during surgery hours. Outside of surgery hours, you can call NHS Direct 111, and the team will direct you to the most appropriate care.

Assessment and Brief Treatment Team (ABT Team)

If you are in crisis during office hours, you can refer yourself to the ABT Team:

East Ham Memorial Building
1st/2nd Floors, Shrewsbury Road East Ham
London E7 8QR
Tel: 020 3288 5100
Fax: 020 3288 5101
(Covers the Borough of Newham)

Getting in touch with your therapist

You may have talked with your therapist and agreed an action plan to manage these difficult times. If you haven’t done this yet, and you are finding it difficult to cope with your feelings of depression or anxiety, your therapist will be happy to talk things through with you.

If you feel in crisis on a day when you are not due to see your therapist, you could always call the office on 020 8475 8080 and we will ask them to contact you although this may not be immediately. If you feel you cannot wait to talk to your therapist you should instead call the number provided above.

Is there anything else you could do?

When you feel quite desperate or hopeless, it may be because you are stuck in a rut of repeated thoughts and/or actions. Just doing something small to change this pattern can help. If you find yourself stuck in a loop of thinking, make a deal with yourself to do something you’ve enjoyed in the past, something like taking a short walk to get some fresh air, or listening to a favourite piece of music, just for 10 minutes or so, just to see if you feel any better.

Can family or close friends help?

For some people, talking with friends and/or family can help in a crisis. If you have a close family member or a friend you get on well with, they might be the best person to turn to if you’re finding yourself unable to cope.